Refund policy
HOW DO I RETURN MY ORDER?
We only accept returns and exchanges on domestic orders within the United States. We will try to help resolve your situation and avoid returns, if at all possible by either replacing or repairing your items.
All non-personalized items are accepted within 30 days of delivery receipt.
International orders are final sale only and may not be returned or exchanged. Serenity Casa is not responsible for international shipments lost in transit.
The merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging and the box it came in. Serenity Casa boxes should not be used as the actual shipping box.
Please note, original and return shipping fees will not be credited back upon return.
Please make sure your items are returned new, unused and with all Serenity Casa tags (if applicable) still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete.
No price adjustments for prior purchases.
All orders placed during online sales and promotional periods are final. No refunds or exchanges are allowed. If merchandise is returned despite this policy, items will be sent back to you.
RETURN MY ORDER
To return unwanted items please contact us @ hello@Serenitycasa.com
We only accept returns and exchanges on domestic orders within the United States. We will try to help resolve your situation and avoid returns, if at all possible by either replacing or repairing your items.
All non-personalized items are accepted within 30 days of delivery receipt.
International orders are final sale only and may not be returned or exchanged. Serenity Casa is not responsible for international shipments lost in transit.
The merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging and the box it came in. Serenity Casa boxes should not be used as the actual shipping box.
Please note, original and return shipping fees will not be credited back upon return.
Please make sure your items are returned new, unused and with all Serenity Casa tags (if applicable) still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete.
No price adjustments for prior purchases.
All orders placed during online sales and promotional periods are final. No refunds or exchanges are allowed. If merchandise is returned despite this policy, items will be sent back to you.
RETURN MY ORDER
To return unwanted items please contact us @ hello@Serenitycasa.com